Delivery Information

Q: When will my order arrive?
UK Customers - Most orders will arrive in 1 - 2 working days, however please allow at least 7 working days before contacting us.
Non UK Customers - Most orders should arrive within 14 days, however, please allow 21 working days before contacting us.

Q: Have you posted my order yet?
The vast majority of orders are picked, packed and posted within 24 hours (excluding Sundays).
 If you order before 2pm we aim to have your order posted on the same day.


Q: How are the charms packed & presented?
Your charms will arrive in either a black velvet presentation pouch or an organza pouch.
We send all orders in plain envelopes.


Any other questions please feel free to get in touch
sales@essencecharms.com

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